We're here to help.
Answers to common questions, plus a direct line to our team.
Frequently asked questions.
How do I reset my password?+
Open the Pelagio app, tap Sign in, then Forgot password, and enter the email on your account. We'll send a reset link. If it doesn't arrive within a few minutes, check your spam folder or email support@pelagioapp.com.
How much does Pelagio cost?+
The free plan is free forever, with two limits: five upcoming classes at a time, and the studio owner teaching them. Pelagio Pro lifts both for $30 a month, $150 for six months, or $300 for twelve, purchased in the app through your Apple Account. Separately, when a studio accepts payments through the app, a 1% platform fee applies on top of standard card-processing fees.
How do class payments and refunds work?+
Payments for classes, memberships, and packages are processed securely inside the app, and your receipts and payment methods live in Settings → Billing. Refunds are handled by your studio — each studio sets its own refund and cancellation policy. If you need help reaching them, email support@pelagioapp.com.
The app isn't working — what should I do?+
First make sure you're on the latest version and restart the app. If the problem continues, email support@pelagioapp.com with your device model, OS version, and a short description of what happened, and we'll help you sort it out.
Managing your account
Update your profile and preferences any time from Settings in the app. Changes take effect immediately.
To permanently delete your account and all associated data, open the app and go to Settings → Account → Delete account. You can also email support@pelagioapp.com from your account address and we'll process the request for you. Deletion is permanent and removes your personal data in line with our Privacy Policy.
Download Pelagio
Free to download, for iOS and Android.
Coming soon
The Android app is on its way. Leave your email and you'll be the first to know.